Dale and I are unlucky when it comes to TV. A few summers ago, we decided to cancel our cable, just as an experiment. We weren't too concerned because we still had Netflix. Promptly two weeks after we canceled the cable, the TV died. Since we were planning a trip to Knoxville to get my Grandmother's TV in August, we elected to go 6 weeks with no TV based entertainment of any kind. It was quite boring.
So a few months ago we bought a new TV cabinet, one which is baby proof. It's a TV lift, which means that the TV is in a cabinet and rises up out of it via remote control. Way cool, right? And we bought it from a very reputable furniture store. Well, Tori came early, so we've been homebound since July 13, and we have been watching TV in the evenings. Until this week.
Monday: I turned off the TV power strip due to a terrible lightning storm.
When I turned it back on, everything except the TV lift worked. Dale and I went through the manual, but alas, there is absolutely no way to get the TV out of the cabinet right now. So no TV.
Tuesday: I called the furniture store and they confirmed the furniture is under warranty. However, the person who handles repairs was out sick.
Wednesday: I called again, and the salesperson said the repair person is out sick again, but promises to work with someone else to get something done. That afternoon, as soon as I started nursing Tori, a technician calls. She talks my mom through some troubleshooting, but nothing works. They decide that they will send out a technician to remove the front panel of the cabinet, so we can at least watch the TV in the "down" position.
Thursday: I call for an update. The technician will come on Friday to remove the front panel. My contact person says that they have ordered the replacement part, but since it comes from VA, and needs to be located in the warehouse, they can't promise it will be here until NEXT FRIDAY. I'm thinking, I could bicycle to the warehouse, find the darn thing, and bicycle home BEFORE next Friday.
If the furniture store doesn't do better than this, I will have to reveal their identity.
1 comment:
I found that after having a baby problems like this became almost exhausting to deal with, boo:-( Good luck! I remember how tv helped me to feel connected with the world again, so I understand how important it is to get it fixed, haha.
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